Terms

Company information

Støy Aarhus ApS
Store Torv 4, 8000 Aarhus C
CVR nr: 22852206

General information

STOY cannot guarantee that all styles, items and sizes are in stock. We will contact you via email or phone if a problem regarding your order occurs. Please make sure to enter a valid email address and phone number when placing your order. We reserve the right to cancel your order in case of price irregularities or missing stock.

Sale

Unfortunately STOY do not offer gift wrapping on sale and regular reduced items.

The delivery time may be longer than normal under sale.

Security

All purchases on stoy.com are processed through a secure SSL-connection (Secure Socket Layer). STOY does not have access to your billing information. Your personal information will be kept confidential and will never be disclosed to a third party.

The information you disclose when signing up for our newsletter and creating an account will only be used within Stoy when processing an order and in the marketing of our products.

Complaints

Please contact us immediately with any complaints regarding missing, wrong or damaged items:
Phone Support: (+45) 2212 5111, weekdays between 08.00 – 17.00 CET
Mail support: [email protected]
Chat support online, weekdays between 08.00 – 17.00 CET

Payment

We accept PayPal and the following credit cards:
Dankort, VISA/Dankort, VISA/Electron, Eurocard, Mastercard and American Express.

The amount will be deducted from your account when the purchased item(s) leaves our store.

Non EU customers

All prices on stoy.com include Danish VAT. If you are based outside the EU you are not subject to Danish VAT and 20% off the price will automatically be deducted when you choose your country at the payment checkout.

Please note that local charges (customs duty, sales tax etc.) may be added to your order depending on region and local custom duties. The charges are at the customer’s own expense.

Shipping

We ship worldwide with DHL. In Denmark we ship with Post Danmark.
Europe:
Approx. 20 EUR (150 DKK) / 1-5 working days
15 EUR (111 DKK) for delivery to Germany and The Netherlands

Worldwide:
Approx. 40 EUR (300 DKK) / 2-7 working days
$35 (212 DKK) for delivery to the US

When placing bulk orders, we might contact you regarding extra payment of shipping. Please don’t hesitate to contact us if you have any questions, or are interested in a bigger amount of styles. Sent us an email at [email protected] 

Return policy

Please note that items must be returned within 30 days from the day you receive that parcel. The deadline is met if you send the goods before the period of 30 days has expired. Kindly return the package in the same condition you received it in, and please reuse the box you in which you received your item(s). Items should be returned unused and with all garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.

Please enclose your receipt and a short explanation about why you wish to return the package.

In case of return or exchange of goods, the customer holds the shipping costs back to Støy. In case of an exchange, STOY holds the shipping costs for shipping the new parcel to the customer.

Due to security issues, reimbursement is only possible to the same credit card or PayPal account used to perform the purchase.

Exchange and return address:

STOY
Viengevej 3a
8240 Risskov
Denmark
Att: Online

Please write “Return parcel” on the parcel.