Refund policy

Do you regret your purchase please return the package in the same condition as you got it at the reception. It is important that the products original packaging is not damaged or ruined. We reserve the right to reject a package if the products packaging is ruined and cannot be sold again.

Your right of withdrawal is 30 days* when you are shopping online. Your right of withdrawal starts when you have received your product. Your right of withdrawal has been complied with if the product is returned within 30 days* from the reception.

If you reject to receive your product at arrival, we reserve the right to charge a fee, according to the negative contractual interest, for any expenses we may have when returning the product.

Do you want to return your product and get your money back you have to pay for the shipping by yourself. You can choose to use the attached return label (only orders shipped within Denmark). Be aware of that we impose a fee at 39DKK. If you choose to return your product the shipping fee is not refunded.

If you wish to exchange your product for another size, you have to use the attached return label and hand in your return package at the post office. stoy will pay for the shipping when you choose to make an exchange. Please note which size you wish to exchange for on the attached return form. The new item will be shipped upon receipt of the old item. stoy reserve any right to refuse an exchange and cannot guarantee stock of your desired product.

All shipping cost related to exchange in Denmark are covered by stoy. For international orders the exchange and return costs are covered by the customer.

Return products should be send to:

stoy online
Viengevej 3a
8240 Risskov

Remember to attach your invoice as well as your full name. Once your return is processed, refunds will be issued to the original form of payment used for the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your financial institution.

Return In-store
If you’ve made a purchase online and wish to return it, we offer the option to return your items in-store. Items must be returned within 30 days* of the original purchase date to qualify for a refund or exchange. Beyond this period, we may not be able to process your return.

To facilitate the return process, please ensure that the item is in its original packaging and accompanied by the original receipt or proof of purchase. This helps us verify the transaction and expedite your refund or exchange. Returned items must be in new, unused condition, free from any signs of wear or damage. We reserve the right to refuse returns that do not meet these criteria.

Simply bring the item you wish to return along with the original packaging and proof of purchase to:

stoy
Store Torv 4
8000 Aarhus C

Our staff will assist you with processing your return or exchange. If you have any questions or concerns, don’t hesitate to ask—we’re here to help!  

Sale
* Please note that you have 14 days to return any sale item bought online. Your right of withdrawal starts when you have received your product(s).

* Please note that you have 3 days to return any sale items bought in-store (Store Torv 4, Aarhus C).