What is the deadline for return or exchange of items?
Your right of cancellation period is 30 days shopping online and start the day you receive your order. The cancellation period is respected when your order has been returned to us within 30 days from receival.
How do I return or exchange an item?
If you wish to return or exchange an item you and you live outside Denmark, please be aware that we do not cover return expenses. You will have to arrange the return shipment from your location to our warehouse. If you live in Denmark, you can choose to use the enclosed return label. Please note that we charge a return fee of 39 DKK if you choose to use the enclosed return label.
If you regret your purchase, please return the item in the same condition as they were received. It is important that the item has not been used and contains original wrapping and tags. We remain the right to refuse returns/exchanges if the item doesn’t comply with above mentioned criteria.
For all returns or exchanges, please fill out the enclosed return form and invoice and forward with your item.
Please note if you wish to exchange an order we will return your money and send you a new payment link on the email address provided. Whenever the link is paid we will ship the new item you wish. An updated order confirmation will hereafter be send to your email.
Due to security issues, reimbursement is only possible to the same credit card or PayPal account used to perform the purchase.
Returns and exchanges must be shipped to:
Returns or exchanges can also be made in our store at Store Torv 4 in Aarhus, Denmark. Please remember your invoice as receipt for your purchase.
When will I receive my money from a return?
We process all returns with 2 business days.
However, in busy periods it can take up till 5 days for us to process returns. You will receive an e-mail with the credit note for your purchase once the return has been processed.
What if the item I wish to exchange to is sold out?
In case of sold-out items, you will be contacted by phone or e-mail from our customer care team.
I bought an item in the store - can I exchange it online?
If you regret a purchase that you did in our physical store and you don't have the possibility to return it in the store, you will always have the option to send it to us by using the address below.
Please remember to enclose the receipt, your full name as well as the account details to which you wish the money to be transferred to.